Refund policy
Last updated: October 29, 2026
At AVIRON, we want you to feel the difference or pay nothing. This Refund Policy explains your options for returns, refunds and replacements, and how our 90-Day Money-Back Guarantee works.
1. 90-Day Money-Back Guarantee (opened products)
If you have taken AVIRON Kombucha gummies and are not happy with your results, you can claim a full refund of the product price within 90 days of delivery. You do not need to send anything back.
To qualify:
- Your request is made within 90 days of the delivery date of your order.
- The guarantee applies to your first order only and is limited to one refund per household.
- The order was placed directly on theaviron.com. Purchases from any other seller or marketplace are not covered.
To claim, email support@theaviron.com with your order number. We may ask you a few short questions about your experience to help us improve, but your refund does not depend on your answers.
If you claim the guarantee, future orders are not eligible for a second guarantee refund. Those orders are covered by the standard returns terms in Section 2.
2. Standard Returns (unopened products)
You may return unopened products within 90 days of delivery for a refund of the product price.
To be eligible for a return, the product must be:
- Unopened and sealed, in the same condition you received it.
- In its original pouch and packaging.
- Accompanied by proof of purchase, such as your order number or order confirmation email.
Opened products cannot be physically returned for health and safety reasons. If you have opened your pouch, see Section 1.
Please contact us before sending anything back. We will email you the return address and instructions. Items sent back without first requesting a return will not be accepted.
3. Items Not Eligible for Refund
- Free gifts and bonus items, including the free Reflux Recovery Guide, are not eligible for return or refund.
- Post-purchase offers added after checkout at a discounted price are final sale.
- If you return a paid item that qualified you for a free item, the free item must also be returned unused. If it is not, the value of the free item may be deducted from your refund.
4. Shipping Costs
Original shipping charges are non-refundable. Shipping fees are paid directly to our fulfilment and carrier partners. For standard returns, you are responsible for return shipping costs unless the item arrived damaged, defective or incorrect.
5. Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email support@theaviron.com with your order number and a photo of the issue within 7 days of delivery. We will send a replacement at no cost to you, or a refund if you prefer.
6. Refunds
Once your refund is approved, we will issue it to your original payment method within 5 to 10 business days. Your bank or card provider may take additional time to post it to your account.
Refunds cover the product price only, unless the item was damaged, defective or sent in error.
7. Late or Missing Refunds
If you have not received your refund yet:
- Check your bank or card statement again.
- Contact your card provider or payment service, as processing times vary.
- If 10 business days have passed since your refund was approved and you still do not see it, email us at support@theaviron.com.
8. International Orders
We ship to the United States, Canada and the United Kingdom. Customs duties, import taxes and brokerage fees are non-refundable.
If a package is refused or returned to us as undeliverable because of an incorrect address, the original shipping cost will not be refunded.
9. United Kingdom and European Union Cancellation Rights
If you are a consumer in the United Kingdom or European Union, you may also have the right to cancel your order within 14 days of receiving your goods, for any reason. To cancel, tell us within 14 days and return the unopened goods within a further 14 days. We will refund the product price and standard delivery cost within 14 days of receiving the goods back or proof that you have sent them. Additional charges for express delivery are not refunded.
This policy does not affect your statutory rights, including rights that apply if goods are faulty, not as described, or not delivered.
10. Disputes and Chargebacks
Before filing a chargeback or payment dispute, please contact us at support@theaviron.com. Every eligible request under this policy is resolved directly, and usually faster than a bank dispute.
11. Changes to This Policy
We may update this Refund Policy at any time. Changes take effect when posted on this page with a new "Last updated" date.
Contact Us
Email: support@theaviron.com
By placing an order on our website, you agree to the terms of this Refund Policy.