Shipping policy

Last updated: October 29, 2026

Thank you for shopping with AVIRON. This policy explains how and when your order is processed and delivered.

Order Processing

  • All orders are processed and dispatched within 1 to 2 business days (24 to 48 hours), excluding weekends and holidays.
  • You will receive a confirmation email when your order is placed and a second email with tracking when it ships.
  • During periods of high order volume, processing may take slightly longer. If your order is affected, we will email you.

Shipping Destinations

We currently ship to the United States, Canada and the United Kingdom.

Shipping Times and Rates

  • Standard shipping: 5 to 7 business days after dispatch for most orders.
  • Shipping charges are calculated and shown at checkout before you pay. Free standard shipping applies to selected orders as shown at checkout.
  • Delivery times are estimates and begin once your order ships. Carrier delays, customs processing and weather can affect them.

Order Tracking

Once your order ships, you will receive a tracking number by email. Please allow 24 hours for the tracking link to update.

Lost or Delayed Orders

If your order has not arrived within 7 business days after the expected delivery date, email us at support@theaviron.com and we will work with the carrier to locate it or send a replacement.

Address Accuracy

Please check your shipping address at checkout. We are not responsible for late or missing deliveries caused by an incorrect address entered at checkout. If you spot a mistake, contact us within 24 hours of placing your order so we can correct it before dispatch.

Delivery Confirmation

Delivery confirmation from the carrier is accepted as proof of delivery, even without a signature.

Order Changes and Cancellations

To change or cancel your order, email support@theaviron.com within 24 hours of placing it. Once an order has shipped it cannot be changed or cancelled, but it remains covered by our Refund Policy and 90-Day Money-Back Guarantee.

Customs, Duties and Taxes

Canada. Orders to Canada may be subject to GST, HST, PST, QST, customs duties and carrier brokerage fees. If these are collected at checkout, nothing further is due at delivery. If they are not collected at checkout, they are the customer's responsibility.

United Kingdom. Orders to the United Kingdom may be subject to VAT, customs duties and carrier handling fees. Where available, these are calculated and collected at checkout. If they are not collected at checkout, they may be due at delivery and are the customer's responsibility.

United States. Orders to the United States may be subject to import duties or carrier fees. If these are not collected at checkout, they are the customer's responsibility.

Customs duties, import taxes and brokerage fees are non-refundable. Customs processing can also add time to delivery.

Contact Us

Email: support@theaviron.com